Legal & privacy
The agreements and notices that govern how Hireall works with customers, candidates and visitors — all in one place, in plain English.
Policies
Privacy Policy
What personal data we collect from visitors, customers and candidates, why we process it, how long we keep it and the rights you have.
Cookie Policy
The cookies and similar technologies used on hireall.com, what they do and how you can change your preferences at any time.
AI Transparency Notice
How AI features in Hireall work, what they do and do not decide, the human oversight in place and how to raise a concern.
For customers
Terms of Service
The subscription agreement between Hireall and customer organisations: accounts, acceptable use, fees, data ownership, liability and termination.
Data Processing Agreement
Our standard DPA under GDPR Art. 28 and UK GDPR, including transfer mechanisms and technical and organisational measures.
Sub-processors
The third parties that process customer and candidate data on our behalf, where they are located and what they do for us.
Service Level Agreement
Annex B of the Terms of Service: the 99.8% monthly availability commitment, maintenance windows, service credits and how to claim them.
Acceptable Use Policy
What you may and may not do with the platform: job posts, candidate e-mail, AI features, API use and security.
Data Export Register
EU Data Act register: how to switch or export, every exportable data category, structures and formats, interfaces, known restrictions, infrastructure jurisdiction and safeguards against unlawful governmental access.
Reach the right team
Questions about a document, a data request or an invoice go to different people. Pick the right inbox and we answer faster.
Privacy & data requests
Access, deletion and other data-subject requests under GDPR, UK GDPR, KVKK or CCPA. privacy@hireall.com
Legal & contracts
Terms, DPA signatures, vendor questionnaires and notices. legal@hireall.com
Security
Vulnerability reports and security reviews. security@hireall.com
Billing
Invoices, subscriptions and payment questions. billing@hireall.com
Support & service credits
Service Credit claims under the SLA, disputed credit metering and assisted data exports. support@hireall.com