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Playbooks, benchmarks, and product thinking for modern talent teams — written by recruiters, for recruiters.

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Data

Cost per hire: the formula, the hidden costs, and a worked example

Most cost-per-hire numbers are wrong in the same direction. They count agency fees and job board spend, and quietly omit the largest cost in the process.

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Data

Applications per hire is a broken metric on its own

The number has roughly tripled across the industry in five years. Almost every reading of that shift is wrong, because the metric conflates three different changes.

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Data

Source quality: which channels actually convert to hires

The channel producing the most applications is usually the worst channel. Budgeting on volume is the most common way recruiting money gets misallocated.

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Hiring

The interview scorecard, done properly: three role-specific examples

Generic scorecards get filled in generically. These three are written for specific roles, with the criteria defined tightly enough that two interviewers would score the same candidate the same way.

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Hiring

How to run a structured interview loop

Structured interviewing is usually explained as asking everyone the same questions. That is the least important part of it, and doing only that changes almost nothing.

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Hiring

Screening questions that cut the pile in half

Two or three well-chosen questions remove most clearly unsuitable applications before a human reads anything. Most application forms ask none of them, then ask six of the wrong ones.

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Hiring

A job description that gets qualified applicants: six edits

Six changes that raise the qualified application rate without touching a single requirement, shown as before and after.

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Hiring

Debriefs that produce decisions, not opinions

The debrief is where a structured process usually collapses back into a conversation about who liked whom. Three rules prevent it.

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Hiring

Rejection emails: five templates by stage

Most rejections are either silence or a template so generic it reads as an insult. Five messages, one per stage, that take no longer to send.

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Hiring

Offer acceptance: seven practices that move the rate

A declined offer is the most expensive failure in hiring, and almost all of the causes are upstream of the offer itself.

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Hiring

Employee referral programmes: structure, rewards, and the maths

Referrals are usually the highest-quality channel and almost always the worst-resourced, because they arrive without an invoice to argue for them.

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Hiring

The intake meeting: nine things to agree before opening a role

Most slow hiring processes were slow before the role was published, because the recruiter and the hiring manager never agreed what they were looking for.

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